1. Introduction
Alta Software and Alta Media are committed to protecting the privacy and security of our users’ data. This Data Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Multimedia Terminal Controller (MTC) system. By using the MTC system, you consent to the practices described in this policy.

2. Information We Collect
We may collect various types of information from and about users of the MTC system, including:
a. Personal Information
•   Contact Information: Name, email address, phone number, and other contact details.
•   Account Information: Usernames, passwords, and other security-related information used to access the MTC system.
b. Content Data
•   Uploaded Content: Any digital media (videos, images, audio files, etc.) that you upload or manage through the MTC system.
c. Usage Data
•   Log Data: Information about your use of the MTC system, including access times, pages viewed, and your IP address.
•   Device Information: Information about the devices you use to access the MTC system, including hardware model, operating system, and unique device identifiers.
•   Third-Party Trackers: Data collected through third-party trackers such as Google Analytics, which help us understand how you use the MTC system.
•   Cookies: Session cookies and similar technologies used to enhance your experience and improve our services.
d. Communication Data
•   Support Requests: Information you provide when you contact us for support, including your name, email address, and the content of your communication.

3. How We Use Your Information
We use the information we collect for various purposes, including:
a. To Provide and Maintain the MTC System
• Ensure the proper functioning of the MTC system.
• Facilitate content management and distribution as instructed by users.
b. To Improve Our Services
• Analyze usage patterns to enhance the performance and reliability of the MTC system.
• Develop new features and services based on user feedback and usage data.
c. To Communicate with You
• Respond to your inquiries and provide customer support.
• Send administrative information, such as updates to our terms, conditions, and policies.
d. To Ensure Security and Compliance
• Monitor and analyze activities to detect and prevent fraud, security breaches, and other harmful activities.
• Comply with legal obligations and enforce our terms and conditions.
e. Use of Third-Party Trackers and Cookies
• Google Analytics: To understand how you use the MTC system and to improve our services. Google Analytics collects information such as how often users visit the MTC system, what pages they visit, and what other sites they used prior to coming to the MTC system.
• Session Cookies: To maintain your session, remember your preferences, and enhance your user experience. These cookies are temporary and are deleted when you close your browser.

4. Disclosure of Your Information
We may disclose your information to third parties in the following circumstances:
a. Service Providers
• We may share your information with third-party service providers who perform services on our behalf, such as data hosting, analytics, and customer support.
b. Legal Requirements
• We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
c. Protection of Rights
• We may disclose your information to protect our rights, property, or safety, and that of our users or others.
d. Business Transfers
• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
a. Encryption
• Data is encrypted both in transit and at rest to protect it from unauthorized access.
b. Access Controls
• Access to your personal information is restricted to authorized personnel who need it to perform their job duties.
c. Monitoring
• We regularly monitor our systems for potential vulnerabilities and attacks.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights
You have certain rights regarding your personal information, including:
a. Access
•   You can request access to the personal information we hold about you.
b. Correction
•   You can request that we correct any inaccuracies in your personal information.
c. Deletion
•   You can request that we delete your personal information, subject to certain exceptions.
d. Objection
•   You can object to the processing of your personal information in certain circumstances.
e. Data Portability
•   You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us using the information provided in Section 10.

8. Compliance with Singapore Data Privacy Act
This policy is designed to comply with the Personal Data Protection Act 2012 (PDPA) of Singapore. The following sections outline our compliance efforts:
Consent: We obtain your consent for the collection, use, and disclosure of your personal information. You have the right to withdraw your consent at any time by contacting us.
Purpose Limitation: We collect, use, and disclose your personal information only for purposes that you have been informed of and have consented to, or which are permitted under applicable laws and regulations.
Notification: We will notify you of the purposes for which your personal information is collected, used, or disclosed at or before the time of collection.
Access and Correction: You have the right to request access to your personal information and to correct any inaccuracies. We will respond to such requests in accordance with the PDPA.
Data Protection: We implement reasonable security arrangements to protect your personal information from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
Retention Limitation: We retain your personal information only for as long as it is necessary for legal or business purposes.
Transfer Limitation: We will not transfer your personal information to a country or territory outside Singapore except in accordance with the requirements prescribed under the PDPA to ensure that the personal information will be accorded a standard of protection comparable to that under the PDPA.

9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. By using the MTC system, you consent to such transfers.

10. Changes to This Policy
We may update this Data Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

11. Contact Us
If you have any questions or concerns about this Data Privacy Policy, or if you would like to exercise your rights under the PDPA, please contact us at:

Alta Software and Alta Media
86/33 Au Co St, Ward 9, Tan Binh Dist, Ho Chi Minh City
Phone: (+84) 28 2243 6888 | (+84) 28 6268 1426
Email: support@altasoftware.vn
Website: www.altasoftware.vn

By using the MTC system, you acknowledge that you have read, understood, and agree to this Data Privacy Policy.

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